Solutions & Services

After-sales Repairs

When customers require after-sales repairs, our professional Customer Focus Team (CFT) promptly provides efficient and accurate repair services, so as to quickly repair defective products, ensuring smooth and uninterrupted manufacturing.

Failure Analysis Support

Our failure analysis encompasses the full lifecycle of product usage, including material verification, processing and assembly, product testing and selection, and actual application. We have failure analysis laboratory and an experienced analysis team. Through partnerships with several third-party laboratories, we can conduct quick and comprehensive analyses of products or samples that encounter issues.

Services

Internal laboratory capabilities
  • 3D microscope
  • Cross section
  • Strain measurement
  • Metallurgical microscope
  • Staining test
  • 2D X-ray
  • Solderability test-Solder pot
  • Ionic contamination test
  • Pull and Shear test
External lab capability
  • BGA endoscope
  • Decapsulation
  • SEM/EDS
  • X-ray CT
  • Ionic contamination test
  • FTIR
  • Curve tracer
  • ROHS 6 items/10 items
  • Thermo analysis
  • C-SAM
  • Solderability test

We have a complete failure analysis knowledge base and an expert team with rich experience in dealing with various electronic equipment failures, including but not limited to:

  • Popcorn effect
  • Solder joint crack
  • MLCC crack
  • EOS/ESD
  • Conductive Anodic Filamentation
  • Electrochemical Migration Short
  • Pillow effect
  • Tin whisker
  • Creep corrosion
  • Black pad

After-Sales Quality Management

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Providing timely and effective after-sales quality services according to quality objectives defined in customer agreements.

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Regularly collecting customer feedback, analyzing quality data, and developing comprehensive continuous improvement projects.

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Processing customer returns quickly and efficiently through the E-RMA system.

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Quickly and effectively identifying product defects through the well-established after-sales failure analysis knowledge base.

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Precisely tracing after-sales defective products and effectively controlling the overall supply chain defect tracking costs through a highly integrated manufacturing operations management system.

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Providing full support for after-sales failure analysis through our proprietary laboratories and partnered third-party laboratories.

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